Get in Touch with Us
We're Here for You and Your Furry Friends
Have a Question?
Sniff Us Out!
We're here to help! Whether you need advice on choosing the perfect accessory or have a query about your order, our team is ready to assist you. Simply fill out the form or reach out via the below channels, and we'll get back to you as soon as possible.
Email: support@patipets.com.au
FAQ
-
At Pati Pets, we specialise in modern and fun dog accessories including harnesses, collars, leashes, bandanas, and waste bag holders. Our products are designed to combine style with functionality, ensuring your pet is both stylish and while staying comfortable.
-
For the care of your Pati Pets accessories, we suggest hand washing them with soap and lukewarm water. Be careful to avoid using overly hot water to safeguard the fabric. Once cleaned, the accessories should be hung up to air dry away from direct sun exposure to avert any loss of colour or harm to the materials.
-
Should you require any alterations or wish to cancel your order, we urge you to reach out to us at your earliest convenience. We are only able to make changes or cancel your order if it has not already been processed or dispatched.
-
Certainly. Your personal information is safeguarded using SSL encryption, and we ensure that your credit card details are processed with the utmost security.
-
After your order has been dispatched, a tracking number will be sent to you through email. With this number, you have the option to monitor the progress of your shipment either on our website or by contacting the delivery service directly. Visit the www.auspost.com.au website to view the current delivery status of your order.
-
Yes, we offer international shipping to most countries. Shipping costs and delivery times vary depending on the destination. Please visit our Shipping Information page for more details.
-
Shipping Costs within Australia
- Free Delivery for orders over $100
- $10.95 Standard delivery on orders under $100
- $15.95 for Express (does not expedite order preparation).
International Shipping
Please contact us for a personalised quote for international shipping.Please note that any additional duties and/or import taxes applicable in your country will be your responsibility.
-
All items are shipped from Sydney, Australia.
-
We do not offer refunds if you have changed your mind. You have 30 days from the day you receive your item to initiate a return.
Shipping & Returns
